Concord Hospitality Enterprises Company is a premier hospitality management and development firm headquartered in Raleigh, North Carolina. Established in 1985, it has grown to become a leader in the hospitality industry, managing an extensive portfolio of hotel properties across North America.
The company specializes in operating upscale, full-service, and select-service hotels affiliated with renowned brands like Marriott, Hilton, Hyatt, and IHG.
This article explores the ownership structure, leadership, and operational model of Concord Hospitality to provide a comprehensive understanding of what makes this company a significant player in the hospitality industry.
Ownership of Concord Hospitality
Concord Hospitality is a privately owned company. The firm was founded by Mark G. Laport, who also serves as its President and CEO. Mark Laport’s vision and leadership have been instrumental in the company’s expansion and success over the decades.
While the company remains privately held, it operates through partnerships with investors, property owners, and franchisors. This collaborative business model allows Concord Hospitality to manage a diverse portfolio of properties while maintaining strong relationships with some of the world’s most reputable hotel brands.
Founder and Leadership Team
Mark G. Laport, the founder and CEO of Concord Hospitality, has been the driving force behind the company’s innovative approach and strategic growth. With decades of experience in the hospitality industry, Laport has emphasized a culture of excellence, integrity, and community service.
Under his leadership, Concord Hospitality has:
- Built a portfolio of over 135 hotels across North America.
- Partnered with leading hotel brands like Marriott and Hilton.
- Developed a reputation for exceptional guest service and operational efficiency.
The company’s leadership team also includes other seasoned professionals who bring diverse expertise to the table. Their collective experience in hotel operations, development, and financial management ensures that Concord Hospitality remains competitive and forward-thinking.
Operational Model
Concord Hospitality operates as a third-party hotel management company, meaning it does not necessarily own the properties it manages. Instead, it provides management and operational services to hotel owners and investors.
Key aspects of its operational model include:
Hotel Management: Concord Hospitality handles day-to-day operations, including staffing, guest services, and financial management.
Development: The company is involved in the construction and renovation of hotels, ensuring properties align with brand standards and guest expectations.
Brand Partnerships: Concord Hospitality has strong relationships with major hotel brands, allowing it to manage franchised properties under well-known names like Marriott, Hilton, and Hyatt.
Sustainability Initiatives: The company integrates eco-friendly practices into its operations, contributing to its reputation as a responsible corporate citizen.
This model enables Concord Hospitality to focus on creating value for its partners while delivering exceptional experiences for guests.
Portfolio and Brand Partnerships
Concord Hospitality’s portfolio includes a mix of upscale, full-service, and select-service hotels. These properties span across the United States and Canada, strategically located in urban centers, suburban areas, and near major attractions.
Some of the key brands managed by Concord Hospitality include:
- Marriott International: Includes brands like Courtyard by Marriott, Fairfield Inn & Suites, and SpringHill Suites.
- Hilton Worldwide: Includes Hilton Garden Inn, Hampton by Hilton, and Homewood Suites.
- Hyatt Hotels Corporation: Includes Hyatt Place and Hyatt House.
- InterContinental Hotels Group (IHG): Includes Holiday Inn and Staybridge Suites.
This diverse portfolio reflects Concord Hospitality’s ability to cater to a wide range of traveler preferences and market demands.
Company Values and Culture
One of the defining features of Concord Hospitality is its strong emphasis on company culture and values. The organization prides itself on fostering a positive and inclusive workplace for its employees, which in turn translates to better service for guests.
Core values include:
Integrity: Upholding ethical standards in all business dealings.
Excellence: Striving for the highest level of service and operational performance.
Community Engagement: Giving back to the communities in which it operates.
Sustainability: Implementing practices that reduce the environmental impact of its operations.
These values are ingrained in the company’s day-to-day operations, making it a preferred partner for hotel owners and a trusted employer for hospitality professionals.
Awards and Recognition
Concord Hospitality’s commitment to excellence has been recognized with numerous industry awards and accolades, including:
- Marriott’s Partnership Circle Award, the highest honor for Marriott franchisees.
- Recognition as one of the best places to work in the hospitality industry.
- Awards for sustainability and community service initiatives.
These accolades reflect the company’s dedication to maintaining high standards across all aspects of its business.
Challenges and Growth Opportunities
Like any company in the hospitality industry, Concord Hospitality has faced challenges, particularly during periods of economic downturn or global crises like the COVID-19 pandemic. However, its ability to adapt and innovate has allowed it to weather these challenges effectively.
Future growth opportunities for Concord Hospitality include:
Expanding into new markets: Developing and managing hotels in emerging travel destinations.
Leveraging technology: Enhancing guest experiences through digital tools and innovations.
Sustainability initiatives: Continuing to lead in environmentally friendly practices within the hospitality industry.
Strengthening brand partnerships: Deepening relationships with existing hotel brands and exploring new collaborations.
By capitalizing on these opportunities, Concord Hospitality is well-positioned for continued success.
Community Involvement
Concord Hospitality is committed to giving back to the communities in which it operates. Through its Share Day initiative, employees participate in charitable activities such as volunteering, fundraising, and donating to local causes.
The company also supports organizations like:
- Habitat for Humanity.
- Children’s Miracle Network Hospitals.
- Local food banks and shelters.
This focus on community engagement enhances Concord Hospitality’s reputation as a socially responsible organization.
Conclusion
Concord Hospitality is a privately owned leader in the hospitality industry, driven by the vision and leadership of its founder, Mark G. Laport. With a focus on operational excellence, strong brand partnerships, and community service, the company has built a reputation as a trusted partner for hotel owners and a preferred choice for travelers.
As it continues to grow and innovate, Concord Hospitality remains committed to its mission of providing exceptional hospitality experiences while making a positive impact on the communities it serves.